TeamKinetic in the Wild

Find out how some of our customers used TeamKinetic to power their volunteers

Leading the Field

How England Hockey Elevates Event Management with TeamKinetic

"The back end of the system is essential when managing events; we can identify shortages of volunteers and quickly react to fight fires. This is crucial during international events where shortages in certain volunteer roles could impact your ability to run an event safely; without the data from the live system you could put yourself at risk of gaps in the event"

Neil, Events Manager for England Hockey

Streamlining Care Through Technology

The Secret Behind Willowbrook Hospice’s Volunteer Management Revolution

Willowbrook Hospice, known for its exceptional palliative care, relied on manual processes to manage volunteers. While their dedication to patients never trambled, behind the scenes, the burden of managing volunteers was becoming overwhelming

Ian, Head of Volunteering at Willowbrook Hospice

Leading the Field

How England Hockey Elevates Event Management with TeamKinetic

Meet Neil

Neil is the Event Project Manager at England Hockey. In addition to overseeing his team and major events, a key responsibility is volunteer recruitment. Since its launch shortly after 2012, the volunteer initiative, branded as ‘Hockey Makers’, has been crucial in event delivery. Volunteers play a vital role in various capacities, from managing the field of play to bringing mascots Jasper and Jess to life.

Why Team Kinetic?

"Before adopting Team Kinetic, we were using another system but were ready to improve. Transitioning to Team Kinetic has provided us with the tools to efficiently manage our volunteers and maximize their impact."

Successful events management

Having been with us for around 10 years now, Neil and his team are a great success story showing how the system acts as an effective management tool, providing the real-time overview you need to make decisions.

Reward and recognition

"We’re always looking for new ways to use reward and recognition to make the volunteer experience as beneficial as possible. Utilizing features like positive feedback, logging hours and tracking attendance builds up a picture of our volunteers which we can use to both give out rewards and make the right decisions on role allocations."

"The tracking and reporting features have allowed us to build up an accurate picture of our volunteers' history. This has been a time saver when a volunteer approaches us for a reference as we have tangible data on hours, roles, feedback and achievements."

Accreditation - Streamline the process

"The accreditation system has a great feature for events management; it allows everything to remain under one roof. We use this for our international events, dividing the venue, granting access and generating photographic passes. Another useful feature is that volunteers don’t have to sign up to volunteer and to be accredited, we can lift them over to that system. It’s one less step and improves their journey."

Take a look at how our Accreditation module helped at the 2023 World Gymnastics Championships in Liverpool:

More than a volunteer management system

"The support has been great and tickets have been answered very promptly, the team have been good at explaining why issues happened and what we can do to prevent it from happening again. If you get a quick and helpful response, then you can’t really ask for much more."

"Beyond direct support, Team Kinetic have been able to broker conversations between ourselves and potential partner organisations, sharing ideas on how to integrate systems and provide more opportunities for volunteers."

What does the future hold?

"Over the next year it’s business as usual, we’re hosting the home leg of the FIH Pro League where England will be playing across six match days. Beyond that, we’re hoping to get involved with more major events over the coming years which will of course be underpinned by massive volunteer workforces."

England Hockey has recently secured the opportunity to host the EuroHockey Championships in 2027, an event which will showcase the top hockey talent from across the continent. England Hockey's proposal highlighted the country's strength as a top venue for the sport, featuring great facilities, enthusiastic fans, and creative promotion strategies to enhance hockey's visibility and accessibility.

Streamlining Care Through Technology

The Secret Behind Willowbrook Hospice’s Volunteer Management Revolution

Meet Ian

Willowbrook Hospice, known for its exceptional palliative care, relied on manual processes to manage volunteers. While their dedication to patients never trambled, behind the scenes, the burden of managing volunteers was becoming overwhelming.

Ian, Head of Volunteering, found himself drowning in administrative work. Rotas, hours, and volunteer communications were all handled manually, consuming countless hours each week. With the hospice growing and volunteer needs becoming more complex, Ian knew something had to change.

In 2019, Willowbrook made a pivotal decision to introduce TeamKinetic, and the transformation was immediate. What was once a painstaking, inefficient system became streamlined and stress-free, allowing Ian and his team to focus more on what truly mattered: their volunteers and the patients they support.

Q&A with Ian Turnbull

What challenges were you facing before using TeamKinetic?

"We were stuck in a cycle of manual processes for everything: managing rotas, logging volunteer hours, and even basic communication. It was exhausting. I was spending countless hours sorting through paperwork, and it was affecting how well we could support our volunteers. There just wasn’t enough time left for the human side of volunteer management."

Why did you choose TeamKinetic?

"I needed a system that could centralise everything and cut down on administrative tasks. After looking at a few options, TeamKinetic stood out because of its ease of use, automation features, and the level of control it gave to our shop managers."

What were the immediate benefits after implementation?

"The difference was night and day. All our volunteer management tasks were consolidated into one platform, which saved a ton of time. Our shop managers could manage their own rotas and log hours independently - this was a game-changer for us. Plus, onboarding became effortless, even for those without email addresses."

How did TeamKinetic impact your reporting process?

"Reporting used to take days, but with TeamKinetic, it’s instant. I can now generate reports with just a click. This has made tracking volunteer activities, ensuring compliance, and even recognising volunteer contributions much easier."

What’s the biggest change you’ve noticed in volunteer engagement?

"Volunteers feel more connected and valued. The improved communication and transparency have boosted engagement levels. They appreciate the recognition they’re getting, and that’s led to higher satisfaction overall."

What would you say to other hospices considering TeamKinetic?

"It’s an absolute no-brainer. The time saved alone is worth it, but more importantly, it makes managing volunteers easier and more efficient. I’ve already recommended it to other hospices, and I think it’s a must-have for any organisation with a strong volunteer base."

Volunteer Management Made Easier

Since implementing TeamKinetic in 2019, Willowbrook Hospice has experienced a dramatic shift in how they manage and engage with their volunteers.

Administrative work has been reduced significantly, volunteer onboarding has been streamlined, and shop managers now operate with greater autonomy.

The platform has not only improved day-to-day operations but also fostered a stronger connection with volunteers, leading to higher satisfaction and engagement

Willowbrook Hospice transformed their volunteer management by adopting TeamKinetic, a platform that centralises tasks, automates processes, and improves both efficiency and communication

The results were immediate, with reduced admin time, enhanced reporting, and increased volunteer engagement. For any organisation looking to modernise their volunteer management, TeamKinetic offers a highly recommended solution.

Have any Questions?

Ian has very kindly agreed to offer advice and you can reach out via:
Email: iant@willowbrookhospice.org.uk
Phone: 01744 453798

Suite 5, Parkway Five,
Manchester.
M14 7HR
UK

Never miss out, subscribe to our newsletter and podcast

© TeamKinetic, 2024. All rights reserved.

0161 914 5757

Please tell us a little about you and your organisation, then pick a time and date for us to get in touch.